Improve Medical Office Management by Following These Rules
As a medical office manager, you’re responsible for overseeing the operations of the practice. By following the three golden rules of medical office management, you can eliminate a lot of potential problems.
The medical office manager is responsible for the entire staff, distribute the workload, motivate and supervise to ensure smooth operations. Whether you’re overseeing a small staff or large practice, follow the three golden rules and you’re sure to be more successful at work.
Know All of the Required Job Functions
There are many job functions at a medical practice, with varying importance. Regardless of how small or basic the functions may seem, they play a role in the success of the practice. To be an effective medical office manager you must identify and understand all of your employee’s job functions. You’ll need to know this information for training, motivation and good management of your staff.
Practices can lose the right to provide health care services if certain compliance requirements are not maintained. Having a general knowledge of each job function will ensure that you’re leading a great team who can accomplish what needs to get done.
Effective communications means having mutual respect and understanding between you and your staff. As the office manager, it is your job to set the tone for good communication.
Tips for effective communication include:
- Establishing clear expectations for each employee
- Providing feedback on a regular basis whether it’s praise or constructive criticism
- Practice good listening.
Employees have the first-hand knowledge of office processes and policies and can offer great ways to improve efficiency.
Check in Regularly
Checking in doesn’t mean micromanaging. It’s important to know the difference. Each employee has a different work style. Some employees require more handholding than others. Still, employees tend to do well when they feel trusted and are given an opportunity to be responsible for their work.
Provide feedback on a regular basis so employees know that they are being held accountable for their productivity.
Put the rules into practice and see how your medical practice improves. Let us know how your office is doing.